Booking amounts
When you book a home, you pay a booking amount to confirm your reservation. This amount, and how it's applied to your first month's rent, is shown to you before you complete payment.
If you cancel before move-in
If you need to cancel before moving in, let us know as early as possible. Refund eligibility depends on how far in advance you cancel and the specific property's cancellation window, which is shown at the time of booking.
If the property owner cancels
If a confirmed booking falls through because of the property owner — for example, the home becomes unavailable after your booking is confirmed — we'll help you find an alternative or refund your booking amount in full.
Refund processing time
Approved refunds are processed back to your original payment method through Razorpay, our payment partner. Depending on your bank, refunds can take a few business days to reflect in your account.
Security deposit
Your booking amount (20% of one month's rent) counts toward your first month's rent. Before you move in, after your documents are verified, you pay the rest of your first month together with a security deposit equal to one month's rent. The security deposit is refunded when you move out and hand back the home, less any unpaid rent, bills or damage beyond normal wear and tear.
How to request a cancellation or refund
To cancel a booking or ask about a refund, reach out through our Contact page with your booking details, and our team will guide you through next steps.